Printive.art

Refund and Returns Policy

Last Updated: [2025/10-29]

At Printive.art, every product is made uniquely for you. Since each item is printed on demand using your custom design, we handle refunds and returns with care and fairness to ensure a positive experience for our customers.

Please read this policy carefully before placing your order.

1. Order Accuracy and Production

All products are printed specifically for each order based on the designs you create or upload.
Once an order is submitted and sent to production, it cannot be modified or canceled.

We encourage you to review your design carefully before checkout to ensure accuracy in colors, layout, and text.

2. Damaged or Defective Products

If your order arrives damaged, misprinted, or defective, we will gladly offer a replacement or refund.

To qualify for a replacement or refund:

  • You must contact us within 7 days of receiving your order.

  • Provide clear photos of the product showing the issue.

  • Include your order number and a brief description of the problem.

Our support team will review the claim and, if valid, issue a replacement or refund at no extra cost.

Contact: 📧 admin@printive.art

3. Wrong or Missing Items

If you receive an incorrect item or your order is missing products, please notify us within 7 days.
We’ll verify the issue and arrange a replacement or resend the missing items promptly.

4. Returns and Exchanges

Because all items are custom-made, we do not accept returns or exchanges for reasons such as:

  • Change of mind or wrong size ordered.

  • Color or design differences due to screen display variations.

  • Incorrect address provided by the customer.

Please double-check your shipping details and product specifications before confirming your order.

5. Refund Eligibility

Refunds are issued only when:

  • The product is damaged or defective.

  • There’s a printing or fulfillment error.

  • The wrong item was shipped.

Refunds will be processed to your original payment method within 5–10 business days after approval.

6. Lost Packages and Delivery Issues

If a package is lost in transit, we will investigate with the shipping carrier.
We may offer a replacement or store credit if the carrier confirms the package is lost.

However, Printive.art is not responsible for issues caused by:

  • Incorrect or incomplete addresses entered by the customer.

  • Packages marked as “delivered” by the carrier but not received.

In such cases, we recommend contacting the carrier directly.

7. Product Variations

Because of the nature of print-on-demand production:

  • Slight variations in color, print placement, or material texture may occur.

  • These differences are normal and not considered defects.

Each item is printed individually, and small inconsistencies are part of the handcrafted production process.

8. Return Address and Procedure

If a return or replacement is approved, we will provide the return instructions and address via email.
Do not return products to the address on the package unless instructed, as it may be a third-party fulfillment center.

Unauthorized returns may not be processed or refunded.

9. Order Cancellations

Once your order has entered production, it cannot be canceled.
If you wish to cancel an order that has not yet been processed, please contact admin@printive.art as soon as possible.

10. Customer Responsibility

Customers are responsible for:

  • Providing correct shipping information.

  • Selecting the right size, color, and variant before purchase.

  • Reviewing their designs before confirming the order.

11. Contact Us

If you have any questions or concerns about this policy or your order, please contact our support team:
📧 admin@printive.art

We’ll be happy to assist you with any issues regarding your order or product quality.